Help
Write to us at hello@proxima-connect.com. We read every message and usually reply within two working days.
Getting started
What do we need? Two iPhones on iOS 17 or later, one each, both with Proxima Connect installed.
How do we pair? Open Proxima on both phones and stand side by side. Tap Allow, type your first name, then each of you taps the other's name. Check the code under the name matches the code on your partner's screen.
When does the pulse happen? When you're near each other and both of your phones have been in use for 20 minutes in a row. Both phones give one soft vibration and show the same short question to ask each other, such as "What made you smile today?" After a pulse, Proxima waits 15 minutes before it starts counting again.
If the pulse never comes
- Keep Proxima open in the background. If you swipe it away in the app switcher, iOS turns off its Bluetooth until you open it again. Just open it once and go back to what you were doing.
- Check the permissions. In Proxima, open Settings and look at the status lines. Bluetooth, Screen Time and Notifications all need to be allowed. Tap the button there to jump to iPhone Settings.
- Both phones need to be in use. If only one of you is on your phone, nothing happens. That's on purpose.
- Putting the phone down resets the count. A break of about two minutes counts as "phone down", and the 20 minutes start again.
- Check you're paired with each other. Settings shows your partner's name. If it says "Not paired yet", pair again.
Common questions
Does Proxima see which apps I use? No. Screen Time tells Proxima only that the screen is in use. Never which apps, and never what you do.
Does my partner see anything about my phone use? No. There are no reports, scores or streaks, for either of you.
Why does the pulse come as a notification? iOS only lets an app vibrate in the background through a notification. It has no sound. If Proxima is on screen, you get the full-screen question instead.
Can I feel the pulse before it happens for real? Yes. Settings → Feel the pulse.
How do I take a break? Settings → Pause Proxima. Turn it back on whenever you like.
How do I unpair? Settings → Unpair. Your phone forgets your partner's name and code.
Does it work with Android? Not yet. An Android version is on the way.
Does it use my location or the internet? No. Your two phones talk to each other over Bluetooth only.
Privacy
Read the privacy policy.